Refund and Cancellation Policy

Overview

This Refund Policy applies to purchases made from Kairo Studio Limited (NZBN 9429053625175). We sell digital products only. We do not sell physical goods, so there are no shipping or returns of physical items. Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or other consumer law that cannot be excluded.

Credit packs

• Unused credits: If you have not used any credits from a credit pack, you can request a full refund within 14 days of purchase.
• Partly used credits: Within 14 days of purchase, you can request a refund for the unused portion of a credit pack, calculated in proportion to the credits remaining.
• After 14 days: Credit packs are generally non-refundable after 14 days, except where required by law or where the Services have not worked as described.

Subscriptions

• Cancel anytime: You can cancel a monthly or yearly subscription at any time from your account settings, or by emailing us. Cancellation takes effect at the end of the current billing period. You will not be charged again, and you keep access and your remaining subscription credits until the period ends.
• First payment: If you have not used any credits from your first subscription payment, you can request a full refund within 14 days of that payment.
• Renewals: Renewal payments are generally non-refundable, because cancelling before the renewal date stops the charge. If you forgot to cancel and have not used any credits since the renewal, contact us within 7 days of the renewal charge and we will refund it.
• Yearly plans: If you cancel a yearly plan more than 14 days after payment, you keep access until the end of the year. We do not give partial refunds for the remaining months, except where required by law.

Failed or faulty generations

If a generation fails, times out, or produces an obviously corrupted result because of a technical problem on our side, the credits for that generation are returned to your balance. If this does not happen automatically, contact us and we will restore them. Dissatisfaction with the creative result of a completed generation is not by itself a technical fault, but contact us if you believe something went wrong and we will review it fairly.

Consulting and development services

Refunds for AI agent development and AI coding consulting are governed by the written quote or agreement for that engagement. Where no agreement covers the situation, we will refund prepaid fees for work that has not yet started.

Account closure

If you close your account, you can request a refund of unused credits purchased within the last 14 days, and any active subscription is cancelled. If we close your account without cause, we will refund all unused credits. Accounts closed for breaching our Terms of Service are not entitled to a refund except where required by law.

How to request a refund

Email support@kairostudio.nz from the email address on your account, or use our contact form. Include the purchase date and the email address used at checkout. We respond within 2 business days. Approved refunds are returned to the original payment method within 5–10 business days, depending on your bank.

Disputes and chargebacks

If you have a problem with a charge, please contact us first. We can usually resolve it faster than a card dispute. If you file a chargeback, we may suspend the related account while the dispute is reviewed.

Changes to this policy

We may update this policy from time to time. The version in effect when you made your purchase applies to that purchase.